FAQ
What sizes are available?
CH Home Collection candles are available in 8 oz and 12 oz sizes. Our Discovery Set includes four 2.5 oz mini candles, perfect for experiencing the full collection.
What is the burn time for each size?
Burn time varies by candle size, fragrance, and proper candle care. For the best performance, always trim your wick before each burn and avoid burning your candle for more than 3–4 hours at a time.
Are your candles hand-poured?
Yes. Each CH Home Collection candle is carefully hand-poured in small batches with attention to quality and detail.
What type of wax do you use?
Our candles are made with a premium coconut soy wax blend selected for its smooth, clean burn and beautiful fragrance performance.
How strong is the scent throw?
Our fragrances are designed to create a noticeable, inviting atmosphere without overwhelming your space. Scent strength may vary based on the fragrance, room size, airflow, and candle size.
Which candle size should I choose?
Our 8 oz candle is ideal for bedrooms, bathrooms, offices, and smaller spaces. For larger rooms or a stronger fragrance presence, we recommend the 12 oz size.
Why does my candle look slightly different from another one?
Because our candles are hand-poured, slight variations in the wax finish or appearance may naturally occur. These variations do not affect the quality or performance of your candle.
What is the Discovery Set?
The Discovery Set includes all four CH Home Collection fragrances in 2.5 oz mini candles, allowing you to experience the collection and discover your favorites before purchasing a full-size candle.
Can I purchase the mini candles individually?
Our 2.5 oz candles are currently offered as part of the Discovery Set unless otherwise noted.
Do you offer gift cards?
Yes. CH Home Collection gift cards are available for those moments when you want to give something beautiful while letting them choose their perfect fragrance.
Can I include a gift message?
If gift messaging is available during checkout, simply include your message with your order. Availability may vary.
How quickly are orders processed?
Orders are carefully prepared before shipment. Please refer to our Shipping Policy for current processing and estimated delivery times.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
What if my package is lost or delayed?
Once an order is in transit, carrier delays may occasionally occur. If you experience an issue with your delivery, please contact us and we’ll help guide you through the next steps.
What if my candle arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging so we can review the issue and assist you.
Can I change or cancel my order?
We begin preparing orders as quickly as possible. If you need to make a change or request a cancellation, contact us immediately. Once an order has entered processing or shipped, changes may no longer be possible.
Do you accept returns or exchanges?
Return and exchange eligibility may vary depending on the item and circumstances. Please review our Return Policy for complete details.
Do you ship internationally?
Shipping availability is determined at checkout. If international shipping is available for your destination, the available options and rates will appear before purchase.
How should I care for my candle?
Trim the wick to approximately ¼ inch before each burn, keep the wax free of debris, and allow the wax to melt evenly across the surface whenever possible. Never leave a burning candle unattended.
How can I contact CH Home Collection?
For questions about your order, products, or anything else, please contact us through our website’s contact page. We’ll be happy to assist.